Refund policy

Orders & Returns

* If you believe that your item is faulty, you must let us know within 3 days via the WhatsApp number
* You then have a further 7 days to return the item to the return address written below.
* Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 3-5 working days for it to be checked and the replacement dispatched or credit issued.
* Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 3-5 working days to either collect the item or we will dispose of it.
* Blaze Supplies will reimburse any shipping costs if the item is found to be faulty up to the value of the payment made for shipping on the original order.
* Blaze Supplies are not responsible for items that get lost in transit. Therefore, we suggest sending returns via a tracking service and ensuring the correct amount for postage is paid.

Please ensure your returned items are packaged securely and sent to the following address.

Returns Address

Blaze Supplies Ltd

Blazefiled Unit, Luton Street, Keighley, BD21 2LE

Please include a copy of your purchase receipt and details of the fault. If you do not have your purchase receipt, please include the following details on a note inside your package: Name, Address, Mobile Number, Order Number, Reason for the return.

We will then contact you via WhatsApp +44 7404273424 once we receive your parcel.